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EZ-DME Product Support

A Variety of Helpful Resources

EZ-DME service provides a variety of self-help and person-to-person DME billing information resources.

EZ-DME Online Customer Resource Site

The login links on the EZ-DME home page and at the top of every page on this site leads to an secure online site for EZ-DME customers. It contains a rich set of customer-specific DME business information and resources. With login names and passwords, customers are able to see and work with their own data 24/7.

Resources behind the login are available to customers as soon as they start using EZ-DME.

• Rental Claims - Rental claims are entered into the system once, and then are automatically billed monthly or according to capped rental logic where applicable.
• Secondary Claims - Secondary claims that do not crossover can be automatically sent to the secondary payor once remittance information and patient IDs have been updated.
• Rejections - Rejections from wither the front end of the payor or your 835 show up in a queue with additional tips on how to fix the errors. Once fixed, these claims are resent to the payor electronically.
• Reconciliation - Reconciliation of your DME claims is automatic when an 835 is received electronically. Manual payments can also be easily applied for a full accounting of these claims.
• Reporting Tools - A wide variety of reporting tools assist you with all of your reporting needs.

DME Help on This Web Site

The menu at the top of every page on this web site provides a variety resources to help customers learn about and collect information necessary for preparing DME claims for online submission.

DME Claim Content Information Resources

• DME Accreditation Requirements
• Durable Medical Equipment Medicare Administrative Contractors (DME MACs) contact information for all four DME MACs
• State Medicaid Program contact information
• Statistical Analysis Durable Medical Equipment Regional Carrier (SADMERC) Healthcare Common Procedure Coding System (HCPCS) resource

General Information Resources

• EZ-DME Frequently Asked Questions (FAQs)
• DME Glossary of Terms

Product Support Help Desk

Customers can contact the EZ-DME Product Support Help Desk by phone, fax, e-mail, or standard mail to get answers to questions. EZ-DME's knowledgeable and experienced Product Support Staff can provide answers to questions about billing for all types of DME claims.

Enrollment Forms

See EZ-DME's Enroll with EZ-DME page for more information about required forms and agreements.

Contact EZ-DME

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